When is my order going to ship?
Your product will be handmade in our Toronto factory and requires time to be custom-made. For current shipping times, please refer to specific products on our website under "Shipping." If you’ve already placed an order and would like an estimated shipping date, please contact us.
How do I care for my furniture?
How to Spot Clean:
BONDED LEATHER or MICRO SUEDE:
KIDS' CHAIR COVERS & BASSINET COVERS:
To avoid shrinking and fading, turn inside out and wash separately in cold water. Never allow covers to remain soaking in water, or colors may bleed. Do not put in dryer. Lay flat to dry. Use a cool iron if necessary.
Is any assembly required for your products?
Does your furniture meet all North American safety standards?
Yes. All our products meet or exceed all Canadian and American safety standards.
Does your foam or fabric contain any harmful toxins or flame retardants?
No. All of our products do not contain any harmful toxins such as PBDE's or any flame retardants. We are committed to using safe, proven and sustainable supplies for all our customers, especially the littlest ones. For more info, please visit our sustainability page.
Is there a way to lock the gliding motion?
No, our gliders do not have the option of locking. However, our grano glider recliner will not glide once the chair is reclined.
Are any of your products available in COM (customer's own material)?
We do not offer COM. We can, however, manufacture the lumbar pillow that comes with the chair in your own supplied fabric. Please inquire about details.
What is your return policy and your warranty?
Returns must be made within 14 days in the original packaging and in original condition; all shipping fees (both ways) are non-refundable.
Our furniture comes with a one year warranty on manufacturing defects. For more details, please see our page on Shipping & Warranty.
Should I add any additional stain protection to my upholstered item like a Scotch-Guard?
No, we do not recommend treating our fabrics with any stain protectors or treatment products.
Where are your products made?
All our products are made in our Toronto, Canada factory, except for the stand that holds our ninna nanna bassinet, which is currently made in Asia.
What is bonded leather?
Bonded leather is a fabric made from 80% recycled leather and high grade polyurethane.Do you reccommend any kids furniture that go well with Monte Design furniture?
Does Monte Design Group support any charities?
Yes. We proudly support Sick Kids Hospital of Toronto, Children's Aid Foundation, along with several other local children's charities.
My baby always wakes up in the night…can you help???
We think so! Try holding baby in your arms while rocking or gliding in one of our chairs!! =)