Our Customer Service Associates and our professional shipping company partners want to ensure your furniture purchase goes smoothly and that your products are delivered safely, affordably and on time. Here's what is going to happen:
FOR AN UPHOLSTERED CHAIR OR BED:
- Once you've made your purchase online or over the phone, your credit card will be charged.
- You will receive a confirmation email with your order details.
- A few days before your delivery date, our courier will contact you by phone to arrange a delivery time (Mon-Fri, 9am-5pm). In some situations we ship with UPS, and they will send an email notification, and/or they will make 3 attempts to deliver your product.
- YOUR DELIVERY WILL BE PLACED INSIDE YOUR FRONT DOOR ONLY, unless white glove service was ordered for an additional fee. *White Glove delivery can be selected during checkout
FOR ALL OTHER PURCHASES:
Same as above, but our courier may not call before delivery.
Before you sign for the delivery, it is important to inspect the packaging for any damage that may have occurred to your item while in transit. If there is visible damage to the box, please refuse delivery and contact us immediately at 1-866-604-6755. Also, please retain all packaging until you have fully inspected your products.
For shipping in Canada please visit www.montedesign.ca
Monte Design offers the following manufacturing warranty:
- 5 years on the wooden or steel frame
- 5 years on springs
- 2 years on glider mechanism
- 1 year on foam and fabric
- Original proof of purchase is required to make a claim. Warranty is non-transferable.
- If the chair has been altered in any way, the warranty will be void (i.e. reupholstering, adding fabric treatment, etc.)
- Claims relating to regular wear & tear, dye transfers, misuse of the product causing damage/deterioration are not classified as manufacturing defects and will not be covered by warranty.
- Monte Design reserves the right to charge for any additional expenses that may be incurred during a warranty claim (i.e. shipping & labour costs).
While we are confident you will love your Monte product, in case you don't, here's our return policy...
- Merchandise refund for any reason within 14 days of receiving your order.
- Shipping charges to and from our Toronto warehouse will not be refunded. Return shipping cost will vary depending on your location.
- Product must be returned in its original packaging so make sure to keep those boxes if you're not sure.
- If your order is older than 14 days, please contact us directly at 1-866-604-6755 or contact us to see whether your item is eligible for return/exchange.